Pristine Gaze Pty Ltd trading as Pristine Gaze (ABN 66 680 815 678) is a Corporate Authorised Representative (CAR No. 001312049) of Alpha Securities Pty Ltd (AFSL 330757).
Our Commitment
Pristine Gaze Pty Ltd is committed to providing you with the highest levels of client service. We recognize that your privacy is crucial to you and the protection of your personal information is a key priority for us. The Privacy Amendment (Enhancing Privacy Protection) Act, 2012, sets out a number of Australian Privacy Principles (APPs), and our aim is to both support and ensure compliance with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
This Privacy Policy discloses the purpose, and how the personal information you provide to us and our representatives is collected, used, held, disclosed, and disseminated. We encourage you to check our website regularly for any updates to our Privacy Policy.
Your Personal Information
As a financial service provider and representative of Alpha Securities Pty Ltd (AFSL Licence Number 330757), Pristine Gaze is subject to certain legislative and regulatory requirements under section 961 of the Corporations Act, 2001, and the Anti-Money Laundering and Counter-Terrorism Financing Act, 2006,. These require us to obtain personal information about you including:
Your name, contact details, date of birth, tax file number
Information regarding your dependants and family commitments
Your occupation and employment history
Your financial needs and objectives
Your assets, liabilities, income, expenses insurances, and social security entitlements
Website and app usage data
Subscription and payment information
Investment preferences and risk tolerance
Communication histories and interaction records
How We Collect Personal Information
Pristine Gaze collects personal information in several ways:
Directly from you when you:
Create an account on our website or app
Subscribe to our digital services
Fill out forms or documentation
Communicate with our representatives
Use our website or mobile application
Participate in surveys or feedback sessions
By contacting the company through any social media platform.
Registering your interest through banner advertising on various websites.
From third parties once authorization has been provided by you, including:
Your professional advisers
Related financial institutions
Credit reporting agencies
Public databases
You have the right to refuse us authorization to collect such information from a third party. However, this may affect our ability to provide certain services to you.`
How We Use Your Personal Information
Primarily, your personal information is used to:
Provide financial advice and services
Process your digital subscription and payments
Maintain your account and services
Comply with regulatory requirements
Improve our products and services
Conduct research and analysis
Provide direct marketing materials
From time to time, we may provide you with direct marketing material. This may include:
Newsletters and updates
Product and service offerings
Educational materials
Market insights and analysis
Promotional materials
If at any time you do not wish to receive this information, you may:
Click the ‘unsubscribe’ link in our emails
Contact us directly with your request
Update your communication preferences in your account settings
You will be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you. We maintain details of the source of your personal information used for direct marketing and you have the right to request these details. We will endeavor to meet any requests within 2 weeks. We maintain a Register for those individuals not wanting direct marketing material.
When We May Disclose Your Personal Information
In line with modern business practices common to many financial institutions and to meet your specific needs, we may disclose your personal information to the following organizations:
Financial Services Industry:
Alpha Securities Pty Ltd and its representatives
Superannuation fund trustees
Insurance providers
Fund managers
Other product providers
Business Operations:
Compliance consultants
Para-planning contractors
Temporary staff during peak periods
Mailing houses
Information technology service providers
Payment processors
Cloud storage providers
Professional Services:
Your professional advisers (with your authorization)
Legal advisers
Auditors
Corporate Activities:
Potential purchasers/organizations involved in business sales
New owners in case of business transfer
Due diligence providers
Regulatory & Law Enforcement Bodies:
Government authorities
Australian Securities and Investments Commission (ASIC)
Australian Transaction Reports and Analysis Centre (AUSTRAC)
any Law Enforcement Agency that has the right to access and follows the applicable information security standards may be granted access to relevant personal information requested by them
Other regulatory bodies as required by law
Our employees and outsourcing companies/contractors are obliged to respect the confidentiality of any personal information held by Pristine Gaze. The Corporations Act, 2001, has provided ASIC with the authority to inspect certain personal information that is kept on our files about you. We collect information about you for the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act, 2006.
Your personal information will never be disclosed to third parties with the intent of marketing.
How We Store and Secure Your Personal Information
We maintain the security of your personal information through:
Digital Security:
Enterprise-grade encryption
Secure servers
Firewalls and security monitoring
Regular security audits
Multi-factor authentication
Access controls and logging
Physical Security:
Secure premises
Locked storage
Clean desk policies
Visitor protocols
Administrative Security:
Staff training
Confidentiality agreements
Access restrictions
Regular security reviews
Personal information is treated as confidential information, and sensitive information is treated as highly confidential. It is a legislative requirement that we keep all personal information and records for a period of 7 years. Should you cease to be a client of ours, we will maintain your personal information on or off site in a secure manner for 7 years. After this, the information will be destroyed through secure methods.
Ensure Your Personal Information is Correct
Pristine Gaze takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:
Fill in your information carefully and accurately when signing up for any of our services or products
Inform us of any errors in your personal information
Update us with any changes to your personal information as soon as possible
Regularly review and update your account details
Respond to our requests for verification of information
If you provide inaccurate or incomplete information, we may not be able to provide you with the products or services you are seeking.
Unsolicited Personal Information
We do not usually collect unsolicited personal information. Where we receive unsolicited personal information, we will:
Determine whether we could have collected the information through normal channels
Notify you if we have collected such information
Destroy or de-identify the information if collection would not have been permissible
Protect the information with appropriate security measures if retained
Access to Your Personal Information
You have a right to access your personal information, subject to certain exceptions allowed by law. To access your personal information:
Submit a written request to us.
Provide your proof of identity
Specify the information you wish to access
We will provide access through:
Copies of documents
Inspection opportunities
Summary formats
Electronic formats where available
If charges are applicable in providing access to you, we will:
Disclose these charges before proceeding
Provide a cost breakdown
Give you options for accessing the information
Exceptions where we will not provide access include when:
Providing access would pose a serious threat to life or health
Access would have an unreasonable impact on others’ privacy
The request is frivolous or vexatious
The information relates to legal proceedings
Access would reveal commercially sensitive decision-making
Access would be unlawful
Access is restricted by law
Access would compromise law enforcement activities
Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal.
Dealing with Us Anonymously or Using a Pseudonym
You have the option to deal with us by not identifying yourself or by using a pseudonym where it is lawful and practicable to do so. For example, if you telephone requesting our postal address or general information about our services.
However, for most of our functions and activities, we need your personal information to provide our services effectively.
Your Sensitive Information
Without your consent, we will not collect information about you that reveals your:
Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership
Criminal record
Health or disability
Sexual orientation
Genetic information
Biometric information
Exceptions apply when:
Collection is required by law
The information is necessary for the establishment, exercise, or defense of a legal claim
The collection is necessary to prevent serious threats to life, health, or safety
Our Website
Our Website and App Privacy practices include:
Third-Party Links:
Our website may contain links to third-party websites
These sites are not subject to our privacy standards
We are not responsible for their privacy practices
You should review their privacy policies independently
Newsletter Registration:
Your name and email will be stored securely
Information is protected by encryption and firewalls
You can update or cancel your subscription at any time
Website Security:
SSL encryption for data transmission
Firewall protection
Regular security updates
Monitoring and testing
Cookies: What Are Cookies? Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit our website. They help improve your browsing experience by enabling website functionality, remembering your preferences, and analyzing site usage.
Types of Cookies We Use We use the following types of cookies on our website:
Essential Cookies
These cookies are necessary for the basic operation of our website. They allow you to navigate the site and use its features, such as accessing secure areas or completing transactions.Performance and Analytics Cookies
These cookies collect information about how visitors use our website, such as pages visited and errors encountered. This data helps us improve our website’s performance and user experience.Functionality Cookies
Functionality cookies enable the website to remember your choices, such as language preferences, to provide a personalized experience.Targeting and Advertising Cookies
These cookies track your browsing behavior to deliver personalized advertisements that are relevant to your interests. They may also limit the number of times you see an ad and measure the effectiveness of ad campaigns.
How We Use Cookies
We use cookies to:
Enhance website functionality and performance.
Analyze user behavior to improve our website and services.
Store your preferences and account information securely.
Deliver tailored advertising and content.
Third-Party Cookies
We may use third-party services to assist with analytics, advertising, and website functionality. These third-party cookies are governed by the privacy policies of the respective providers. Examples of third-party tools we use include Google Analytics and social media platforms.
Cookie Preferences
You can control your cookie preferences through your browser settings. Most browsers allow you to:
View what cookies are stored on your device.
Block cookies from specific sites or all sites.
Delete cookies at any time.
Set your browser to notify you before accepting a cookie.
Please note that disabling or blocking cookies may impact the functionality of our website and limit your access to certain features.
Consent to Use Cookies
When you first visit our website, you will see a cookie banner requesting your consent to use non-essential cookies. By clicking “Accept All Cookies,” you agree to the placement of all cookies on your device. If you click “Manage Preferences,” you can choose which cookies to enable or disable.
Withdrawal of Consent You can withdraw your consent to cookies at any time by changing your browser settings or updating your cookie preferences through the link provided in the cookie banner or our privacy settings.
Updates to This Policy
We reserve the right to update this Cookies Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly for any updates.
Contact Us
If you have any questions about this Cookies Policy or how we use cookies, please contact us
Complaints Resolution
If you wish to complain about a breach of your privacy rights:
Contact our Privacy Officer in writing
Include detailed information about your complaint
Provide any supporting documentation
Allow us 7 days for initial response
Our complaint handling process is:
Investigation by Privacy Officer
Assessment of the issue
Determination of resolution steps
Written notification of outcome
Implementation of required changes
If you’re not satisfied with our response, you can contact:
The Office of the Australian Information Commissioner (www.oaic.gov.au)
The Australian Financial Complaints Authority (AFCA)
Contact Information
Privacy Officer Pristine Gaze Pty Ltd Ground Floor/470 St Kilda Rd, Melbourne VIC 3004 Email: [email protected]
Spam Policy
Pristine Gaze complies with the Spam Act, 2003, in all electronic communications.
Our practices ensure:
Consent:
We only send commercial messages with express or inferred consent
We maintain records of consent
We respect all withdrawal of consent requests
Identification:
All messages clearly identify Pristine Gaze
Contact information is included
Our ABN and business details are provided
Unsubscribe:
Every message includes a functional unsubscribe facility
Unsubscribe requests are processed within 5 working days
We maintain records of unsubscribe requests
Message Content:
Clear source identification
Accurate information
No misleading subject lines
Appropriate age-sensitive content warnings
Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be:
Posted on our website
Notified to account holders by email
Effective immediately upon posting
We recommend reviewing this policy periodically for any changes.